01 unclear instructions on electronic utility payments and difficulty paying bills due to lockdown-induced unemployment

unclear instructions on electronic utility payments and difficulty paying bills due to lockdown-induced unemployment

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Infrastructure and utilities → Energy, gas, and heating

• Consumers · Unemployed — utility consumers unable to work during lockdown

Provide clear instructions on how to pay utility bills electronically and offer relief or deferrals for those unable to work

Provide accessible electronic payment methods and share the financial burden

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