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← Request #5858

Draft reply

Draft reply

Unresolved placeholders

Nothing to show.

Facts to verify

the specific street name and location of the reported streetlight outage
whether any previous maintenance requests have been logged for this location
the specific street name and section with potholes
whether this street is scheduled for repaving under the current municipal annual plan

Do not state

do not promise a specific date or timeframe for the road repaving or streetlight repair
do not state that the previous reports to the municipality were ignored or confirm their status

Channel

Channel: Public reply
Target response days: 15
Clearance: Routine check

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance ROUTINE_CHECK must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Depends on assessment
issue_02: Depends on assessment