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← Request #5856

Draft reply

Draft reply

Unresolved placeholders

Nothing to show.

Facts to verify

the citizen's identity and public services number
the exact date pension payments ceased
the reason for the cessation of pension payments
the current status of the citizen's pension eligibility

Do not state

do not state that the pension will be restored or paid; eligibility and reasons for non-payment have not been assessed
do not speculate on the reason for non-payment

Channel

Channel: Private message
Target response days: 5
Clearance: Substantive review

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance SUBSTANTIVE_REVIEW must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Depends on assessment