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← Request #5854

Draft reply

Draft reply

Unresolved placeholders

Nothing to show.

Facts to verify

whether payments stopped under the earnings rule or for an unrelated eligibility reason
the conditions under which this benefit continues during employment
whether a rate review of survivor's benefits is currently scheduled

Do not state

do not state that payments will be restored or continued during employment; eligibility has not been assessed
do not describe the conditions under which this benefit is suspended; the file has not been seen

Channel

Channel: Private message
Target response days: 5
Clearance: Substantive review

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance SUBSTANTIVE_REVIEW must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Partially met
issue_02: Cannot be met