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← Request #5815

Draft reply

Draft reply

Unresolved placeholders

Nothing to show.

Facts to verify

the citizen's identity and current family vulnerability score in the social benefit registry
whether the family is registered for housing or rent assistance programs
the contact details of the local Unified Social Service Centre serving the citizen

Do not state

do not state that the benefit amount will be increased or that rent assistance will be paid; eligibility has not been assessed
do not state that the citizen's specific benefit file has been reviewed or approved

Channel

Channel: Private message
Target response days: 5
Clearance: Substantive review

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance SUBSTANTIVE_REVIEW must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Depends on assessment