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← Request #5812

Draft reply

Draft reply

Unresolved placeholders

[[BODY_NAME]]

Facts to verify

whether the citizen is already registered in the family social assessment system
the contact details and location of the Unified Social Service Centre serving the citizen's area

Do not state

do not state that financial assistance or benefits will be granted; eligibility has not been assessed
do not include the citizen's phone number in the draft reply text

Channel

Channel: Phone callback
Target response days: 3
Clearance: Substantive review

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance SUBSTANTIVE_REVIEW must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Depends on assessment