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← Request #5795

Draft reply

Draft reply

Unresolved placeholders

[[BODY_NAME]]
[[HOTLINE]]

Facts to verify

the official name of the unified social service body to replace [[BODY_NAME]]
the active hotline number for social benefit inquiries to replace [[HOTLINE]]
the current age thresholds and eligibility criteria for family benefits
available social support programs for families of military servicemen and veterans

Do not state

do not state that any benefit will be granted or that age limits will be changed
do not promise financial compensation or support based on past military service

Channel

Channel: Public reply
Target response days: 20
Clearance: Substantive review

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance SUBSTANTIVE_REVIEW must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Cannot be met