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← Request #5771

Draft reply

Draft reply

Unresolved placeholders

Nothing to show.

Facts to verify

the deceased husband's registered pension contribution history and entrepreneurship status
the grandmother's eligibility for a survivor's pension under current legislation
the contact details and identity of the applicant

Do not state

do not state whether the grandmother is eligible for a survivor's pension; eligibility has not been assessed
do not state the specific legal conditions or age thresholds for survivor's pensions

Channel

Channel: Private message
Target response days: 15
Clearance: Substantive review

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance SUBSTANTIVE_REVIEW must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Depends on assessment