ENG ՀԱՅ

← Request #5753

Draft reply

Draft reply

Unresolved placeholders

[[PORTAL]]
[[HOTLINE]]

Facts to verify

the current procedure for citizens to dispute credit registry entries
the official portal for obtaining free credit reports in Armenia
available emergency rent assistance programs for families in Yerevan
the contact details of the Unified Social Service centre serving the citizen's district
the hotline number for the Unified Social Service

Do not state

do not state that the husband will be removed from the credit registry; the state does not control individual credit ratings
do not promise rent subsidies or emergency financial assistance; eligibility must be assessed

Channel

Channel: Private message
Target response days: 5
Clearance: Substantive review

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance SUBSTANTIVE_REVIEW must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Depends on assessment
issue_02: Depends on assessment