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← Request #5750

Draft reply

Draft reply

Unresolved placeholders

[[PORTAL]]
[[UNIT_CONTACT]]

Facts to verify

the current regulatory framework and passenger rights for flight cancellations in Armenia
the official contact details and portal for submitting passenger complaints to the Civil Aviation Committee

Do not state

do not state that a refund will be issued or is guaranteed
do not specify a timeline for the refund process
do not name any specific airline or flight operator

Channel

Channel: Public reply
Target response days: 15
Clearance: Routine check

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance ROUTINE_CHECK must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Depends on assessment