ENG ՀԱՅ

← Request #5731

Draft reply

Draft reply

Unresolved placeholders

Nothing to show.

Facts to verify

whether the disability pension has been suspended and on what legal grounds
the identity and public services number of the beneficiary
whether an application for a wheelchair has been registered in the system
whether the individual rehabilitation plan includes the provision of a wheelchair

Do not state

do not state that the pension will be restored or that a wheelchair will be provided; eligibility and records must be verified first
do not state the specific conditions or criteria for disability pension or wheelchair provision

Channel

Channel: Private message
Target response days: 3
Clearance: Substantive review

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance SUBSTANTIVE_REVIEW must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Depends on assessment
issue_02: Depends on assessment