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Routing

ACBA Bank credit departments reported as non-functional or unresponsive to citizen calls

Lead body

Central Bank of Armenia

Unit: No unit assigned.

Resolution path: Information or clarification
Feasibility: Within current rules
Expectation alignment: Partially met
Expectation note: The Central Bank regulates commercial banks and has consumer protection channels, but cannot directly intervene in real-time call center operations of a private bank.

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