ENG ՀԱՅ

← Request #5716

Draft reply

Draft reply

Unresolved placeholders

[[HOTLINE]]
[[PORTAL]]

Facts to verify

the current hotline number for the Central Bank of Armenia's consumer protection department
the official website or portal address for submitting consumer complaints to the Central Bank of Armenia

Do not state

do not comment on the Prime Minister's statements or political claims
do not state that the Central Bank will force the commercial bank to answer calls immediately

Channel

Channel: Public reply
Target response days: 15
Clearance: Routine check

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance ROUTINE_CHECK must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Partially met