ENG ՀԱՅ

← Request #5701

Draft reply

Draft reply

Unresolved placeholders

[[OFFICE_LOCATION]]

Facts to verify

the citizen's identity and pension payment status
the procedure for updating actual residence address for pension delivery
the specific office location where the citizen should apply
current sanitary guidelines for postal workers delivering pensions
the process for switching from cash postal delivery to non-cash bank card payments

Do not state

do not state that the pension will be delivered to the new address immediately; eligibility and address registration must be verified first
do not state that postal delivery of pensions will be suspended or changed

Channel

Channel: Private message
Target response days: 5
Clearance: Substantive review

Dispatch requirements

response_plan_available must be true
clearance must not be DO_NOT_SEND
Every draft_reply.placeholders[] token must be resolved
Final text must contain no [[TOKEN]] residue
Every facts_to_verify entry must be checked
Clearance SUBSTANTIVE_REVIEW must be approved by a qualified actor
Redaction must be confirmed when required; PUBLIC_REPLY forbidden with personal data
Duty officer must acknowledge escalate_immediately cases

Expectation alignment

issue_01: Depends on assessment
issue_02: Can be met