← Request #1430
Routing →
01 unresponsive consular phone lines, severe delays in issuing certificates, and poor reception conditions at the Moscow embassy
What the citizen said
«Телефоны не отвечают, неделями невозможно дозвониться, справки элементарные месяцами не выдают, работники не компетентны, внутри ужасные условия, никаких удобств для приёма граждан!»
What Lsum understood
unresponsive consular phone lines, severe delays in issuing certificates, and poor reception conditions at the Moscow embassy
Topic
Public administration and governance → Public service applications
Affected group
- Migrants / returnees — Armenian citizens in Russia seeking consular services
Citizen wants
Improve consular service responsiveness, reduce processing times for basic certificates, and upgrade citizen reception facilities.
Citizen proposed solution
Direct intervention and strict reprimands from the Prime Minister to enforce conscientious work.
Locations
- Москве · Service location