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Focus area

Active utility disconnections and debt rescheduling refusals High

First analysis period

Model-generated

Citizens report that utility providers are actively disconnecting services or threatening to do so for non-payment, despite the state of emergency. In some cases, providers have reportedly refused reasonable debt rescheduling requests from households facing sudden income loss. Disconnections of internet services are also disrupting online schooling.

Affected groups

Vulnerable families with children, pregnant women, and students undergoing remote education

Geography

Yerevan and regional urban centers like Gyumri

Actions for this focus area

  • Establish an emergency protocol with utility operators to halt residential disconnections during the state of emergency. · Within 7 days

Supporting citizen requests

0 supporting requests