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Focus area

Administrative Responsiveness and Complaint Routing Failures Standard

First analysis period

Model-generated

Citizens express frustration that formal proposals and letters sent to the Prime Minister remain unanswered for months or years. Furthermore, specific administrative failures are highlighted, such as the PMO Secretariat misrouting a complaint about police misconduct to the Ministry of Justice, which citizens perceive as a cover-up or lack of oversight.

Affected groups

citizens submitting formal appeals and whistleblowers

Geography

Nothing to show.

Actions for this focus area

  • Conduct an internal audit of the PMO Secretariat's complaint routing and response times to address the unanswered letters bottleneck. · Within 30 days

Supporting citizen requests

0 supporting requests