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Focus area

HayPost operational bottlenecks, tariff hikes, and delivery failures Critical

First analysis period

Model-generated

Citizens and businesses report systemic failures in HayPost's core services. These include a 10-day international mail backlog (specifically to Russia), a massive tariff increase from 2000 to 7000 AMD for Russian exports, local postmen delaying pension deliveries, and critical legal notifications being sent to incorrect post offices, which has caused citizens to miss court appeal deadlines.

Affected groups

Elderly pension recipients, export-oriented online businesses, and legal litigants

Geography

Gyumri and regional areas experiencing localized delivery delays

Actions for this focus area

  • Audit HayPost delivery timelines and enforce strict protocols for pension distribution. · Within 7 days
  • Investigate HayPost's international mail backlog and recent tariff hikes to Russia. · Within 30 days

Supporting citizen requests

0 supporting requests